Privacy policy

Last update: Nov 16, 2024

CoinVault is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you use our platform.

Information We Collect

  • Personal Information: We collect your name, email address, phone number, and government-issued ID for account creation and verification.
  • Financial Information: We gather transaction data, such as deposits, withdrawals, and trade history, as well as payment details for fiat currency transactions.
  • Usage Information: We automatically collect log data, including IP address and device information, and use cookies to enhance your experience.

How We Use Your Information

  • Account Management: To create and manage your account, process transactions, and provide customer support.
  • Compliance: To fulfill legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Improvement: To analyze usage patterns and improve our platform.
  • Communication: To send updates, security alerts, and marketing materials, with opt-out options available.
  • Communication: To prevent fraud and protect your account.

How We Share Your Information

  • Service Providers:  We may share your information with third-party service providers who assist in our operations.
  • Legal Authorities:: We may disclose information to legal authorities as required by law.
  • Business Transfers: In the event of a merger or sale, your information may be transferred.

Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission is completely secure.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.